Privacy Policy

KSC Carpets ("we", "us", "our") is a family-run flooring business with our showroom at 4 Alexandra Rd, Gorseinon, Swansea SA4 4NJ. We are the data controller for any personal information you provide to us.

We collect information you give us directly, typically your name, phone number, email address, postcode, the service you're interested in, and any details about your project that you choose to share. We may also collect basic analytics data (such as pages visited and approximate location) when you use our website.

We use your personal information to respond to your enquiry, arrange a measure or quote, fulfil any work you instruct us to carry out, and contact you about that work. We do not sell your data and we do not share it with third parties for marketing.

We process your data on the basis of (a) your consent when you submit an enquiry form, (b) the performance of a contract when we carry out work for you, and (c) our legitimate interests in running and improving our business.

Enquiry data is retained for up to 24 months. Records relating to completed work (invoices, guarantees) are retained for 7 years to meet UK accounting and consumer-law requirements.

Under UK GDPR you have the right to access, correct, delete or restrict the use of your personal data, and to object to processing. To exercise any of these rights, email steve@ksccarpets.net or call 01792 474922.

Our website uses essential cookies needed for the site to function. We may also use analytics cookies to understand how visitors use the site. You can disable cookies in your browser settings at any time.

We may update this policy from time to time. The "last updated" date at the top of the page will always reflect the most recent revision.

If you're unhappy with how we've handled your data, you have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk.